The Tata Consultancy Services (TCS) has achieved a major boost to its business by bagging a six-year contract worth Rs 1,100 crore from the Department of Posts (DoP). TCS will equip India Post with modern technologies and systems in order to enable it to provide effective services to the customers.
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India Post 2012 includes developing and supporting mail, finance and accounts, HR, and customer interaction management solutions for all channels including Rural ICT platform.
The deal will allow TCS to manage data migration, infrastructure, Service Level Agreement (SLA), call centre and centralised 24×7 service desk operation for DoP.